Help centre

Inbox

A running list of operational events that need your attention.

What’s in your inbox

The inbox captures events from practices and from the system that email alone wouldn’t flag clearly enough:

  • Payment claimed: a practice pressed Mark Paid on your invoice via the workplace link. Needs your confirmation.
  • Invoice disputed: a practice raised a dispute on an invoice. Auto-chasers are paused until you resolve.
  • Booking disputed: a practice disputed a booking — e.g. they didn’t book you for that date.

We’ll add more kinds over time (shift cancelled, invoice paid via Xero, etc.) without changing the inbox layout.

Inbox vs notification preferences

Note

Inbox is the list. Notifications(under Account → Notifications) is the preferences panel that governs email categories. The two are independent: you can turn off all email but operational events still land in your inbox.

How the inbox looks

Open /dashboard/inbox. Unread items have a brand-coloured ring and a small filled dot. Clicking anywhere on a row routes to the thing that needs you — the invoice for a paid-claim, the session for a booking-dispute, and so on.

When you have one or more unread items, the dashboard home shows an “X unread in inbox” tile in its Needs-your-attention row. Clicking that goes to the inbox.

Mark all as read

A single “Mark all as read” button in the inbox header clears unread state. Individual rows don’t have a read-toggle in V1 — once you’ve clicked through to the action surface, come back and hit Mark all as read. Future versions will track read state per-row as you navigate away.

Retention

The inbox keeps the most recent 200 items. We don’t currently prune older items automatically, but the inbox list only renders the first 200. If you need a historical audit of workplace actions, those are in the admin audit log (available to support staff on request).

Frequently asked questions

Why did a paid-claim not go straight to PAID?
The practice clicks Mark Paid as a signal, not a status flip. Mistakes happen in busy finance teams, and auto-flipping would silently corrupt your books. You check your bank, then Confirm or Reject from the invoice banner.
Can I get an email for each inbox event?
Some kinds already trigger an email via notification preferences (invoice reminders). The inbox is an always-on signal that doesn't depend on email deliverability. If you want a specific event kind to also email you, let us know.
I cleared unread and the badge is still showing on the dashboard
Hard-refresh the dashboard. The attention row is computed server-side, so an un-refreshed tab won't reflect the update.
Where do I turn off email alerts?
Account → Notifications (/dashboard/notifications). Inbox items aren't governed by those toggles — the inbox is always on.