Notification preferences

Sessional sends transactional emails to keep you informed about activity on your account. These are not marketing emails. They relate directly to your bookings, invoices, documents, and support requests. The notification types are:

• Booking confirmations: sent when a booking request is accepted or when an organisation confirms a booking you have created
• Invoice delivery confirmations: sent when an invoice you have dispatched is delivered to the organisation's email address
• Document expiry reminders: sent when a professional document (DBS, indemnity, registration) is approaching its expiry date, giving you time to renew
• Payment received: sent when you mark an invoice as paid or when a payment is detected via PocketSmith reconciliation
• Support ticket replies: sent when a member of the Sessional support team responds to one of your support tickets (Pro tier)

You can control which notification types you receive from the preferences page:

1. Go to Dashboard > Notifications
2. You will see a toggle for each notification type
3. Switch a toggle off to stop receiving that type of email
4. Switch it on to re-enable it

Changes take effect immediately. There is no need to save. Your preferences are updated as soon as you toggle a switch.

Sessional checks your uploaded documents daily and sends expiry reminders at the following intervals:

• 30 days before expiry: an early warning so you have time to arrange renewal
• 7 days before expiry: a final reminder as the deadline approaches
• On the day of expiry: a notification that the document has expired

Reminders are sent for all document types that have an expiry date set, including DBS certificates, medical indemnity policies, professional registration, and training certificates.

Every notification email from Sessional includes an Unsubscribe link in the footer. Clicking this link takes you to a page where you can disable that specific notification type without needing to sign in.

The unsubscribe page shows which notification type will be disabled and gives you a confirmation before making the change. You can re-enable the notification later from your dashboard preferences.

Each unsubscribe link contains a unique, time-limited token that identifies your account and the notification type. This is how it works:

• The token is generated when the email is sent and is unique to that specific email
• It allows you to unsubscribe without signing in, which is useful if you are reading email on a device where you are not logged into Sessional
• The token only has permission to disable the specific notification type. It cannot be used to access any other part of your account
• For security, tokens expire after 90 days. If you click an unsubscribe link in a very old email, you may be asked to sign in and manage preferences from the dashboard instead

Certain emails are essential for account security and cannot be turned off. These include:

• Email verification: sent when you create your account or change your email address
• Magic link sign-in: sent when you request a passwordless sign-in
• Password reset: sent when you request a password reset
• Account security alerts: sent for important account changes such as email address changes or password changes

These emails are sent regardless of your notification preferences because they are required for the safe operation of your account.

When a booking is confirmed, the notification email includes key details so you can plan your day without needing to open the dashboard:

• Organisation name: the practice, trust, or clinic where you will be working
• Date and time: the start and end time of the booking
• Rate: the agreed daily or hourly rate
• Any notes: special instructions or comments attached to the booking

The email also includes a direct link to the booking in your dashboard for quick access.

Payment notifications are triggered in two ways:

• Manual marking: when you mark an invoice as paid from the invoices page, a confirmation email is sent
• PocketSmith detection: if you have connected PocketSmith (Plus or Pro tier) and the reconciliation engine detects a matching bank transaction, a payment notification is sent automatically

The notification includes the invoice number, the organisation name, the amount paid, and the date the payment was recorded. This gives you a paper trail for your records without needing to check the dashboard after every bank deposit.

Sessional sends all emails via Postmark, a specialist transactional email service with high deliverability. If you are not receiving emails:

• Check your spam or junk folder. Move Sessional emails to your inbox to train your email provider
• Add [email protected] to your contacts or safe senders list
• Check that the notification type is enabled in your dashboard preferences
• If you have recently changed your email address, make sure you have verified the new address

If you have checked all of the above and are still not receiving emails, contact support and we will investigate.