Notification preferences

Sessional sends transactional emails to keep you informed about activity on your account. These are not marketing emails. They relate directly to your bookings, invoices, documents, and support requests, and they come with every plan, including free Basic (see Sessional plans and pricing→). The preferences page carries one switch for each of these ten categories, in this order:

• Booking requests: when an organisation sends you a new booking request
• Booking confirmations: when a booking is confirmed or cancelled
• Invoice reminders: when an invoice becomes overdue, and when a payment is recorded against one, whether you marked it paid or the organisation did through the signed link. It also covers the email you get when an organisation raises a dispute on an invoice or says it has paid
• Automatic invoice chasers: the day-14/21/28 chase emails the auto-chaser cron sends on your behalf. Turn this off if you would rather chase manually
• Subscription updates: plan changes, trial endings, failed payments. Always on, because they affect billing
• Pension deadlines: GP-only, a monthly reminder for the NHS Pension Form B submission
• Document expiry: when a professional document (DBS, indemnity, registration) is approaching its expiry date, giving you time to renew
• CPD and revalidation cycle reminders: as your regulator cycle nears its end, while you are still below one of its published numbers, with what you have recorded, the days left, and up to three recent sessions worth writing up. At most one every 28 days
• Getting started: a few tips in your first weeks
• Security alerts: sign-in from a new location, password changes. Always on

Support ticket replies are sent whenever the team answers a ticket, on every tier. They are not one of the ten categories and cannot be switched off, because they are the answer to something you asked.

You can control which notification types you receive from the preferences page:

1. Open Notification preferences from your account menu (on a phone, from More). This is a different page from Notifications, which is the feed of things that have already happened. Email preferences do not turn off the in-app feed, which stays on.
2. You will see a toggle for each notification type
3. Switch a toggle off to stop receiving that type of email
4. Switch it on to re-enable it
5. Press Save preferences at the foot of the page

A switch only changes what is on the page. Nothing is stored until you press Save preferences and see Saved beside the button. Until then the page says Not saved yet beside it. If you leave the page without saving, every switch goes back to how it was, so a category you meant to turn off, automatic invoice chasers included, carries on sending.

Sessional reminds you about a document 30 days, 14 days, 7 days and 1 day before its expiry date: four emails at most for one expiry date, not one every day. Documents that reach one of those points on the same day are listed together in one email, in expiry order, so the most urgent renewals surface first. Reminders are sent for all document types that have an expiry date set, including DBS certificates, professional indemnity policies, professional registration, training certificates, and immunisation records.

Optional notification emails include Manage preferences and Unsubscribe links in the footer. Both open your notification preferences in the dashboard, which requires signing in. Required subscription updates and security alerts cannot be switched off and do not offer an unsubscribe link.

Opening the link does not change your preferences. Switch off the category you no longer want, then press Save preferences. You can re-enable it from the same page.

Certain emails are essential for account security or for the integrity of your subscription and cannot be turned off. These include:

• Email verification: sent when you create your account or change your email address
• Magic link sign-in: sent when you request a passwordless sign-in
• Password reset: sent when you request a password reset
• Account security alerts: sent for important account changes such as email address changes or password changes
• Subscription updates: trial-ending reminders (T-3 days), failed-payment notices, plan-change confirmations, and renewal receipts. Required because they affect billing.

These emails are sent regardless of your notification preferences because they are required for the safe operation of your account and the integrity of your subscription.

When a booking is confirmed, the notification email carries the essentials so you can plan your day without opening the dashboard:

• Organisation name: the trust, clinic, provider, or other organisation where you will be working
• Date: the day of the booking
• Hours: the start and end time

The rate and any notes are not in the email. They are on the booking itself, and the email links to your bookings so you can check them.

A payment is recorded against an invoice in two ways:

• You mark it paid: use Mark paid on the Invoices page once the money is in your bank.
• The organisation says it has paid: every invoice email carries a 30-day signed link the organisation can use to say it has paid, without an account. That records a claim, not a payment. The claim appears in your Notifications feed and as a task on Home, and automatic chasers pause. The invoice is marked paid only when you check your bank and confirm the claim on the invoice, or dismiss it if the money has not arrived.

The claim always appears in the Notifications feed and on Home, named with the organisation, the invoice and the amount. You are emailed about it too, and about a dispute, unless you have switched off Invoice reminders.

Sessional uses a specialist transactional email service with high deliverability. If you are not receiving emails:

• Check your spam or junk folder. Move Sessional emails to your inbox to train your email provider
• Add notifications@sessional.co.uk to your contacts or safe senders list
• Check that the notification type is enabled in your dashboard preferences
• If you have recently changed your email address, make sure you have verified the new address

If you have checked all of the above and are still not receiving emails, contact support and we will investigate.