Help centre

Workplace access links

How organisations interact with invoices and bookings by email, and how you respond.

What a workplace access link is

Every invoice email and booking-confirmation email Sessional sends on your behalf carries a 30-day signed URL. The recipient clicks through and sees a Sessional-branded page with the invoice or booking detail. No account creation, no login, no password. The URL itself is the authentication.

30 daysNo accountInvoice and booking

Invoice URLs end in /w/inv/<token>. Booking URLs end in /w/bkg/<token>. Booking-schedule URLs end in /w/bc/<token>.

What the organisation can do

View the detail
Line items, total, payment reference, and any note.
Mark paid
Records a claim that they have paid, with an optional note.
Raise a dispute
Pauses auto-chasers and lands the issue in your inbox.
For booking links
View the booking detail or raise a dispute if the detail is wrong.

How Mark paid actually works

Note
Organisations press Mark paid. You confirm. The claim does not flip the invoice to Paid on your side until you check your bank and accept it.

This two-step flow keeps your records clean. The finance team can be wrong about the invoice, the amount, or the reference. Mark paid is a signal, not an automatic state change.

How disputes work

A dispute from the organisation does three things.

  • Creates an open dispute record on the invoice or booking
  • Pauses the auto-chaser cron while the dispute is open
  • Sends you an in-app notification

You can accept the dispute and re-issue, or reject it and let the reminders resume.

Revoking a link early

Every invoice row has a Revoke workplace access link button. Use it if you sent the invoice to the wrong email address or need to withdraw the link early. You can restore it with the same button.

Booking schedules work the same way. The Booking schedules sent panel on the Bookings page lists every schedule you have emailed to an organisation, each with a Revoke link control (and Restore link to undo). A revoked schedule link shows the organisation a withdrawn message and can no longer be acknowledged.

Note
Revoking only disables the live link, the Mark paid or Acknowledge action, and the on-page detail. The PDF already attached to the email cannot be recalled. This is the same for invoices and booking schedules.

Security model

Workplace links are signed on Sessional's servers with an HMAC secret and an expiry. They cannot be forged or guessed.

If the recipient forwards the link, anyone with the URL can view that invoice or booking, but nothing else in your account.

Frequently asked questions

How long does a workplace signed-URL link last?
30 days from the moment the email is sent.
Can I turn workplace signed-URL access off?
Not currently. The email still contains the full invoice detail, and the link is an extra convenience.
Does the organisation need to verify their email to use the link?
No. They click through from the email that already arrived at their address.
What if the organisation marks paid but the money never arrives?
Press Reject on the paid-claim banner. The claim is cleared and auto-chasers resume.

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