Terms and conditions

1. About these terms

These terms and conditions ("Terms") govern your use of Sessional (sessional.co.uk), operated by Sessional Limited (company number 17159781) ("we", "us"). By creating an account, you agree to these Terms.

2. The service

Sessional provides software tools for locum healthcare professionals to manage bookings, invoices, expenses, NHS pension forms, tax planning, professional documents, receipts, and professional profiles. We are not a recruitment agency, employer, or marketplace. We do not take commissions on bookings.

3. Eligibility

You must be 18 or over and registered with, or eligible to register with, a UK healthcare regulator. You confirm that you use Sessional in the course of your profession or business. If you are contracting as a consumer, tell us at [email protected] and the cancellation rights in the Consumer Contracts Regulations 2013 apply to you.

You are responsible for the accuracy of the information in your account.

4. Your account

You are responsible for maintaining the security of your account credentials. You must not share your login details. You must verify your email address before accessing the service. You may close your account at any time by contacting us.

5. Subscriptions and payment

Sessional offers Basic (free), Plus (£14.99/mo or £149.99/yr), and Pro (£24.99/mo or £249.99/yr) tiers. Paid tiers are billed monthly or annually through Stripe. Basic includes up to 5 sessions and 5 invoices per calendar month. Prices are in pounds sterling; Sessional Limited is not VAT registered, so no VAT is added.

Basic is free and needs no card. Plus and Pro start with a 14-day free trial the first time you subscribe: a card is taken at the start, nothing is charged until the trial ends, and you can cancel before then from your billing page. If you have already used a trial, a new subscription starts paid.

Paid plans renew automatically at the end of each billing period, monthly or annual, until you cancel. You can cancel from your billing page at any time; your plan runs to the end of the period you have paid for and is not renewed. Monthly fees for the current period are not refunded. If you cancel an annual plan within 14 days of first paying for it, we refund it in full.

You can pause a paid subscription at any time. While paused, billing stops and your data stays accessible, with Basic features until you resume. You can resume at any time.

6. Acceptable use

You agree to use the service lawfully and in accordance with UK regulations. You must not use the service to store or transmit harmful, fraudulent, or misleading information. You must not attempt to access other users' accounts or data.

7. Your data

You own your data. We process it to provide the service in accordance with our Privacy Policy. You can export your data at any time and request deletion of your account.

8. NHS Pension forms and tax tools

Pension form calculations and tax planning tools are provided for informational and planning purposes only. They are based on published NHS and HMRC rates and may not reflect your complete financial position. You are responsible for verifying calculations before submission. Sessional is not a financial adviser. Sessional is not HMRC-recognised Making Tax Digital software. It records your income and expenses and calculates estimates to help you plan, but it does not file Self Assessment returns, MTD quarterly updates, or Final Declarations on your behalf, and it does not provide regulated tax, financial, or accountancy advice. Filing, and any formal tax advice, remain your responsibility whether you do it yourself or through a qualified accountant.

9. Invoicing and send to organisation

Invoices generated through Sessional are your documents. You are responsible for their accuracy and for meeting HMRC record-keeping requirements. When you use the "Send to organisation" feature, the invoice is sent by email from a Sessional address shown on the email, on your behalf, with your email address as the reply-to. Sessional is not a party to any payment arrangement between you and an organisation.

Invoices are immutable once generated. If you need to correct details, void the invoice and generate a new one.

10. Document storage

Documents you upload (DBS certificates, indemnity certificates, training records, etc.) are stored securely and are private to you unless you choose to share them. Sessional never verifies or validates your documents, and never shares them on its own initiative. Documents leave your account only when you actively create a compliance link or a secure document share and send it to someone, which is covered in section 14. You are responsible for keeping your professional documents current and valid, and for revoking any link you no longer want to be open.

11. API access (Pro tier)

Pro tier subscribers may generate API keys for personal automation. API keys are for your own use only and must not be shared with third parties. API access is rate limited to 100 requests per minute.

Sessional may revoke API keys at any time for any reason, including suspected abuse such as scraping, redistribution of data, or excessive usage. API access is tied to your Pro subscription. Downgrading to a lower tier automatically revokes all active API keys.

12. Third-party integrations

Sessional supports optional integrations with third-party providers such as Xero. When you connect an integration, you authorise Sessional to exchange data with that provider on your behalf. You can disconnect any integration at any time from your integrations page.

Sessional is not responsible for data processed by third-party providers once it leaves our systems. You must agree to the third-party provider's own terms and privacy policy before connecting an integration.

13. Support tickets

In-app support tickets are available on every tier, including Basic. Pro subscribers receive priority routing, which places their tickets ahead of the queue. Tickets and their contents are visible to Sessional support staff. We aim to respond within 24 hours, though response times are not guaranteed.

Do not include passwords, payment card numbers, or other sensitive financial details in support tickets. If we require verification of your identity, we will use secure methods outside of the ticketing system.

14. Booking requests and organisations

Sessional facilitates communication between locums and organisations through booking requests. We do not verify, endorse, or guarantee any organisation, booking, or employment arrangement. You are responsible for your own engagement decisions, employment checks, and contractual terms.

15. Limitation of liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that the law does not allow us to limit or exclude.

Subject to that, the service is provided "as is" without warranty. To the fullest extent permitted by law, Sessional Limited (company number 17159781) is not liable for any indirect, incidental, or consequential damages arising from your use of the service. Our total liability is limited to the amount you have paid us in the 12 months preceding any claim.

16. Changes to these terms

We may update these Terms from time to time. We will notify you of material changes by email or through a notice in the application. Continued use of the service after changes take effect constitutes acceptance of the updated Terms.

17. Governing law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

18. AI assistant, compliance sharing, and messaging

AI assistant. The assistant is an optional Plus feature that gives general information grounded in your own Sessional data and our help content. It is not regulated financial, tax, investment, clinical, or regulatory advice, and must not be relied on as such. For decisions in those areas, consult a suitably qualified professional or your regulator. You are responsible for checking anything the assistant tells you before acting on it.

Compliance document sharing. You choose which of your own documents to include in a compliance link and who to send it to. Sessional does not check, verify, or validate those documents or their authenticity, and is not a credentialling or background-checking service. Confirming a locum is genuinely cleared to work is the responsibility of the organisation and the locum. You are responsible for the accuracy of what you share and for revoking links when appropriate.

Booking messages. Messaging with an organisation on a booking is provided as a convenience. You are responsible for the content of your messages. Sessional does not monitor or moderate these conversations.

19. Feedback rounds

Feedback rounds send questionnaires to people you name and collate the answers independently. You must have a proper basis to give us a person's contact details, must not invite anyone who has asked not to be contacted, and must not try to identify who gave which answer. Reports are for your appraisal, revalidation and reflection. We may suspend a round that is used for anything else.

We collate responses ourselves and act as the controller of respondents' answers; you receive totals and checked comments as described in our Privacy Policy.

20. Reflections, voice notes, and the assistant

Written and spoken material you give the assistant is used to compose your own reflection and for nothing else; the provenance of every assisted reflection is recorded and exports say so. You confirm each saved reflection is your own account. We do not verify CPD evidence you upload.

21. Other people's data

When you record an organisation contact or send a message through Sessional, we process that person's details on your behalf and on your instructions, as your processor, and these Terms are the written contract for that processing.

• We process their details only to do what you have asked, and only as these Terms and your instructions allow.
• We keep those details confidential and secure, and the people who handle them are under a duty of confidence.
• We use the sub-processors named in our Privacy Policy, and we will tell you before adding another.
• We delete those details when you delete the record or erase your account.
• We will help you answer a rights request or a complaint about them, and we will tell you if we become aware of a security breach affecting them.
• You are responsible for having a proper basis to give us those details in the first place.

22. Contact

Sessional Limited, registered in England and Wales, company number 17159781.
Registered office: 128 City Road, London, EC1V 2NX.
Email: [email protected]