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Help centre | Article

Messaging on a booking

Keep the conversation with an organisation on-platform, tied to the booking. On every plan, including free Basic.

booking features

How it works

Once a booking is accepted, you and the organisation can message about it without it scattering across personal email. The organisation sees a message box on the same secure link they use to view the booking, no account needed. You read and reply from your dashboard.

Every message is attached to the booking, so the whole exchange stays in one place and you keep a record.

Where to find it

  • When an organisation messages you, it lands in your Notifications with a link straight to the conversation.
  • You can open the conversation from the booking itself and reply there.
  • The organisation opens their booking link and uses the Send a message box.

Good to know

Note

The booking link the organisation uses lasts 30 days and you can revoke it. If you revoke access, the organisation can no longer message you, but your copy of the conversation stays on your dashboard.

A typical exchange

Most conversations are short and practical: an organisation confirming parking on arrival, checking which entrance to use, or flagging that a shift start time has moved by half an hour. Because the message sits on the booking itself rather than in a personal inbox, you are not hunting through email months later to prove what was agreed. If a conversation turns into something that needs a formal record, such as a change to the rate or a cancellation, raise it as a proper booking amendment or dispute instead. Messaging is for the ordinary back-and-forth of a working relationship, not for anything that needs to be enforceable.

Frequently asked questions

Does the organisation need a Sessional account?
No. They reply through the same no-account secure link they use to view the booking.
Is this the same as raising a dispute?
No. Disputes are a separate, formal action on a booking. Messaging is for ordinary back-and-forth, like confirming a start time or parking.
Which plan includes messaging?
Every plan, including free Basic. Reading and replying both work the same way whatever you pay. The only thing Basic limits is how many sessions you can log in a month, which is five, and messaging follows the bookings you have.