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Help centre

Messaging on a booking

Keep the conversation with an organisation on-platform, tied to the booking. Available on Plus.

How it works

Once a booking is accepted, you and the organisation can message about it without it scattering across personal email. The practice sees a message box on the same secure link they use to view the booking, no account needed. You read and reply from your dashboard.

Every message is attached to the booking, so the whole exchange stays in one place and you keep a record.

Where to find it

  • When a practice messages you, it lands in your Notifications with a link straight to the conversation.
  • You can open the conversation from the booking itself and reply there.
  • The practice opens their booking link and uses the “Send a message” box.

Good to know

Note

The booking link the practice uses lasts 30 days and you can revoke it. If you revoke access, the practice can no longer message you, but your copy of the conversation stays on your dashboard.

Frequently asked questions

Does the practice need a Sessional account?
No. They reply through the same no-account secure link they use to view the booking.
Is this the same as raising a dispute?
No. Disputes are a separate, formal action on a booking. Messaging is for ordinary back-and-forth, like confirming a start time or parking.
Which plan includes messaging?
Receiving a message from a practice works on any plan. Replying in-app from your dashboard is a Plus feature.