Billing and subscriptions

• Basic (free): the core workflow, free and it stays free, no card required. Includes up to 3 shifts a month across self-invoiced, agency, and PAYE modes, up to 2 self-invoiced invoices per month, shift pay-check, workplace signed-link access, cross-role work, availability calendar, public profile, booking requests, notifications, referrals, cancellation terms on your shifts, the NMC revalidation tracker including the midwifery competency log and the portfolio PDF, and the whole appraisal engine: your professional record and its PDF and text exports, reflections written with Sandy or by voice, learning needs, the CPD evidence store and its bundle, the GMC appraisal pack, and every feedback report you have collected with its PDF and verification code.
• Plus: £14.99/month, starting with a 14-day free trial on your first paid plan. Everything in Basic, plus unlimited invoices and unlimited sessions or shifts, the Earnings page and payment tracking, automatic chasers, NHS Pension forms for GPs, expenses and mileage, receipts, the tax reserve and tax planning, the document store, the compliance passport and secure document share, Ask Sandy, booking confirmation emails, calendar sync, collecting feedback, and the ability to pause your subscription.
• Pro: £24.99/month. Everything in Plus, plus Xero sync, REST API access, advanced reporting, and priority email support.

Promo codes apply to new subscriptions. The discount applies to your first payment, or as the promotion specifies. You can cancel at any time during or after any discounted period.

Basic is free and needs no card. Plus and Pro start with a 14-day free trial the first time you subscribe: a card is taken at the start, nothing is charged until the trial ends, and you can cancel before then from your billing page. The trial is offered once per customer, so a returning subscriber is billed from the start of the new subscription.

If a payment fails, your paid features stay on for 14 days while the card is retried and we email you. Update the card from the billing page within that time and nothing changes; after it, the account moves to Basic until a payment succeeds.

If you cancel before the trial ends, you revert to Basic and are never charged. If you continue, billing begins automatically on day 15 at the plan price shown at checkout, less any promo code you applied.

You can choose between two billing cycles on Plus and Pro:

• Monthly: £14.99/month on Plus and £24.99/month on Pro, each starting with a 14-day free trial on your first paid plan. Cancel or change plan at any time.
• Annual: £149.99/year on Plus, or £249.99/year on Pro, paid upfront.

You can move from monthly to annual billing from the billing page at any time; the page shows the amount and asks you to confirm before anything is charged. The billing page does not offer a move from annual back to monthly. To do that, cancel so the annual plan is not renewed, then subscribe monthly when the paid year ends, or contact support.

Taking a break from locum work? You can pause your subscription from the billing page. Read this first, because a pause is not a freeze of the time you have paid for:

• Pausing takes effect at once. Billing stops and your account drops to Basic features straight away. The rest of the period you have already paid for is not kept for later and is not refunded.
• Resuming starts a new billing period and charges your card in full straight away. Pausing during a free trial gives up the rest of the trial, and it does not come back when you resume. Both Pause and Resume ask you to confirm first, and Resume names the plan and the charge.
• Your data is kept. Nothing is deleted while you are paused, but pages that belong to Plus or Pro, such as Expenses, Documents and the Tax planner, show an upgrade prompt until you resume. Your invoices, bookings and professional record stay open within the Basic limits.

If you only want to stop paying at the end of the period you have paid for, cancel instead: you keep every paid feature until that period ends.

If you cancel your subscription, you keep access to all paid features until the end of your current billing period. After the period ends, your account reverts to Basic. Your data is never deleted, and you can upgrade again at any time.

From Billing in your account menu you can upgrade or downgrade your plan, move from monthly to annual billing, pause or resume your subscription, update your payment method, view your billing history, and cancel your subscription. A promo code is entered at checkout when you first subscribe. To protect your card, plan changes are limited to five an hour; if you reach that, the page says when you can try again.

Subscription management is handled securely through Stripe. Sessional never sees or stores your card details.