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Help centre

Complimentary access

How free Plus or Pro access works, when it ends, and how to keep it.

What complimentary access is

From time to time we grant complimentary access to Sessional Plus or Pro: a free upgrade for a fixed window. Founder gifts, beta-tester thank-yous, and conference handouts all use the same mechanism. While complimentary access is active you have the full feature set of the granted tier with no card on file required.

Two things distinguish complimentary access from a paid subscription: there is no Stripe billing record (so no receipts), and it has a hard end date.

How you know it is active

Your dashboard subscription panel shows the tier label (Plus or Pro) with a Complimentary chip alongside it, and the end date underneath. The same information is on Billing.

Expiry reminders

Note

We send two emails before complimentary access ends. The first is a heads-up seven days out. The second is a final reminder the day before. The dashboard also shows a banner from 14 days out, and the banner colour escalates as the date approaches.

Both emails are gated by your subscription update preference. Turn that off and you will not receive expiry mail; the dashboard banner is unaffected and stays on as a backup.

If you subscribe via the billing page before the end date, the reminders stop and the dashboard banner clears the next time the page loads.

What happens when it ends

On the expiry date a daily job moves your account to the free Basic tier. Your data and shift history stay; only the paid features pause until you subscribe. Specifically:

  • Stays: shifts, invoices, expenses, documents, organisation list, profile, public listing, the in-app inbox, three self-invoiced PDFs per month.
  • Pauses: auto-chasers on overdue invoices, NHS pension forms (GPs), NMC revalidation tracker (nurses and midwives), the partitioned tax suite, the document store, expense logging, mileage logging, cancellation protection, PocketSmith bank reconciliation. Pro only: Xero sync, REST API.

Subscribing afterward immediately restores everything. There is no waiting period and no data re-import.

Frequently asked questions

Why does my comp end?
We use complimentary access for short-term gifts. An indefinite free Plus or Pro account would be a separate decision, usually decided case by case. If you think yours should not have an end date, write to us before it expires.
If I subscribe now, do I lose the rest of my comp window?
No. Subscribing during the comp window starts your paid subscription on the day the comp ends, so you do not pay twice. Your billing day becomes the day after the comp end date.
What if I miss both reminders and the comp ends?
Sign in normally, go to Billing, and pick a tier. The Plus and Pro features unlock immediately. Anything you logged on Basic since the downgrade is preserved.
Can I see the exact end date?
Yes. Billing shows it. The expiry reminder emails also state the date in plain English.

Related

Pricing · Billing and subscriptions · Notification preferences